Our Case Studies

CRM & Operations Software for Electricity Providers

The case study outlines the development of an electricity CRM software for Symbio Energy, enhancing operational efficiency in electricity distribution. It automated billing, improved data management, and increased efficiency by 34%, streamlining operations and improving compliance.

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Industry

Electronics

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App Type

Enterprise

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Methodology

Agile Scrum

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Platform

Web Application

Client Intro

Symbio Energy, based in the UK, approached us with a need for a robust CRM and Operations Software.

Specializing in the Electricity Distribution Service, they required a solution to manage complex data flows and automate their billing processes.

Country

country flagIndia

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The Need for Innovation


01
Industry Compliance Pressures

Quarry operators and heavy-material transporters face increasing pressure to meet safety and environmental regulations.

04
Market Impact

According to a Deloitte study on AI in logistics, AI can reduce transport-related safety violations by up to 25% through automated inspection systems. Source - Deloitte AI in Logistics Report

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02
Manual Limitations

Traditional exit inspections rely on human guards, who may miss uncovered trucks during peak hours or bad weather-resulting in regulatory fines or environmental hazards.

03
Opportunity for AI

To close this safety gap, FP McCann partnered with Softlabs Group to develop an AI solution that could detect tarpaulin covers on moving vehicles-fully automated and real-time.

What we Built

As their AI development partner, we built Cover Loads, an edge-deployed AI vision system that detects whether trucks are properly covered as they exit quarry sites.

The system uses YOLOv4-tiny object detection to identify the presence (or absence) of tarp covers and integrates with boom barrier systems to restrict unauthorized exits. A lightweight dashboard allows supervisors to review logs, alerts and flagged footage.

The AI model was optimized to handle various truck shapes, angles, and environmental conditions and deployed on-site using edge devices for real-time decisioning with no cloud dependency.

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Client Pain Points and Fixes


Challenges Client Faced

  • 01

    The need for manual monitoring and action on dataflow files dumped in specific directories.

  • 02

    Complex billing processes reliant on large-scale dataflow readings from meters and solar panels.

  • 03

    Requirement for experienced staff to accurately generate customer bills.

  • 04

    Inefficiencies in response times due to manual system interventions.

  • 05

    Non-compliance risks due to delayed reporting.

  • 05

    Absence of historical data analysis for fleet condition assessment.

  • 05

    Overall operational inefficiency impacting business standards.

How We Solved It

  • Developed a monitor program engine to automatically scan and categorize dataflow files.

  • Integrated the monitor engine with the Operations Software for seamless data updates.

  • Automated the response mechanism for sending dataflow files to relevant stakeholders.

  • Enabled monthly automatic generation of customer bills considering various billing scenarios.

  • Employed Agile Methodology with Scrum for the project development.

  • Followed a test-driven approach to ensure reliability and accuracy.

  • Streamlined data processing to improve operational efficiency.

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What we Achieved

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1

Significantly improved the response time of the operations department.

2

Enhanced the company's compliance and reporting standards.

3

Achieved considerable cost savings by reducing the need for experienced staff.

4

Increased the overall efficiency of the company by 34%.

5

Streamlined billing processes, reducing errors and delays.

6

Fostered a more reliable and transparent data handling system.

7

Improved the company’s reputation and reliability in the eyes of authorities and stakeholders.

AI Features
Implemented

A solution originally built for transport safety is now adaptable across industries:

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Dataflow File Monitor and Categorization Engine

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Automated Billing System

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Stakeholder Response Automation

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Comprehensive Data Consolidation Tool

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Agile Project Management Framework

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Test-Driven Development Approach

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Efficiency and Compliance Reporting Tools

Project Result


This Solution also Fits for


Forklift Safety

Preventing collisions by detecting humans and obstacles in loading zones.

Warehouse Movement

Tracking real-time movement of goods, pallets and material trolleys.

Factory Compliance

Ensuring safety compliance through activity recognition and alerts.

Smart Logistics

Monitoring material flow across supply chain and dispatch routes.

Hazard Avoidance

Identifying risky behaviors or routes in industrial environments.

Technologies Used

Frontend
React JS

React JS

Backend
Dot Net Backend

.Net

msSQL Backend

msSQL

AI/ML
YOLOv4-tiny technology

YOLOv4-tiny

OpenCV technology

OpenCV

ONNX technology

ONNX Runtime

Integration
Boom barriers Integration

Boom barriers

CCTV Integration

CCTV

Local Alarms Integration

Local Alarms

20+

Years of Experienced

25+

Countries

2000+

Clients

5000+

Projects

Other Case Studies


At Softlabs Group, we take pride in solving complex business challenges with innovative and reliable solutions. Our case studies showcase how we’ve empowered clients across industries with tailored software that delivers measurable results and drives success.

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FAQs


Yes, the AI uses computer vision to detect humans in real-time and trigger safety alerts.

Absolutely, it can be integrated with both manned and unmanned vehicles for enhanced operational safety.

Yes, the system is trained to function in challenging industrial conditions using high-accuracy models.

Yes, the solution flags risky interactions and alerts operators or systems before impact.

Deployment typically takes 2–3 weeks depending on the site layout and integration scope.

Yes, it is designed to plug into existing camera feeds and safety control units with minimal disruption.

Yes, live dashboards and alerts are accessible across desktop and mobile devices.

No, the system supports edge processing and can operate offline with periodic syncing.

The system can log the event, trigger alerts and optionally halt operations via connected protocols.

Yes, the architecture supports multi-zone setups and can scale across sites or units.

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